Behere
How can we improve Digital Employee's
Experience in near future?
Overview
Overview
My Roles
A corporation is planning to improve its employee experience in a hybrid scenario, where digital engages the employees at various levels and facilitates a really enriching and seamless experience.
UX Research | UI Design | Prototyping
Design Process
What is Employee Experience?
User Demographics
The employee experience is the journey an employee takes with the organization. It includes every interaction that happens along the employee life cycle, plus the experiences that involves:
Workspace | Engagement | Well Being
Employees Interviewed: 15
Age groups: 22 - 35 years old
Employees joined the company graph
Before Pandemic
After Pandemic
Consolidated Empathy Map
User Journey Map
Evening
Activity
Goals
Experience
Touch Points
Pain Points
Team Interactions feels dull and unenergetic.
Afternoon
Morning
Tea Time call
Morning routine Breakfast
Client call - Night routine
Lunch and Team collaboration
Household chores
Standup call at work
Social Interaction
Checkup call with team
Start the day - Breakfast
Spend time with family
Working with team
Lunch
Finish up the day’s tasks
Catch up with clients
Task list for the day
It’s not easy to stay on the client’s good side over a virtual meeting. Can’t understand the point client is trying to make.
Good to start the day, getting the morning brief keeps her motivated
Team interaction doesn't feel the same, as face to face. Its difficult to understand the emotions of people.
Feels comfortable working from the comfort of her house, but keeps getting distracted by family and guests.
Happy to finish the day and finally rests for the day and try to spend time with family and friends.
Company organizes a small virtual party, with music and dance performances.
Phone | Laptop
Challenging client Interactions
Work calls in personal time
Phone | Laptop
Phone | Laptop | Notepad
Reduced meaningful and Fun Interactions
No in-person interactions
Miscommunications
Constant Distractions at home
Opportunities
Seperating work & personal space
Engaging and joyful Social interactions
Better team bond
Bridging the gap between home and office
Achievement rewards and recognition
Analyze
Gathering Insights and Understanding Gaps and Opportunities
Insights
Team Bond
Missing the office environment, culture and interaction.
No way to socially spend time with teammates.
Inability to fully disconnect from the workplace.
Gaps
Emails going unnoticed.
Inter organisation engaging initiatives.
Unaware of Events & Activities.
No single platform for informal gatherings.
Connecting with fellow employees for non-work interactions
Social Connect
Prolonged period of WFH is tiring & mentally exhausting.
Employees are isolated from the office environment.
Word of mouth is more impactful than emails.
New opportunities
Exploring new activities or hobbies
Setting up new workstations
Persona
Personality
Story
Emily is a happy-go-lucky Technical Analyst, who working in a well-reputed Tech Firm based in Bangalore, for 5 years. She loves to experiment and try new things, recently she started Cooking. Apart from that, she reserves the weekend to water her plants and does routine Gardening practices. She's also an amazing Photographer and sometimes does freelancing as a wedding Photographer.
More ways to socialize
Engage in newer activities
To unwind
Working in a well reputed firm
Passionate towards her discipline
Reduced social engagement
Disconnect with interacting virtually
Felling inactive and lethargic
Socializing with friends & collegeaues
To be proactive and productive
To improve team bond
Spend more time with family
Problem statement
To create opportunities for employees that allow them to have informal interactions within the organization in a hybrid work model.
Goals
Unwind
Induce Motivation
Stronger Team Bond
How Might We
Incorporate the latest technology to enhance team engagement ?
Create opportunities of engagement for employees in hybrid scenario?
Enhance team bonding and team relationships?
Card Sorting
Card Sorting was organised to understand the mental model of the users.
Interaction Models
System to user
User to system
Information Architecture
Paper Prototypes
I find it really natural to come up with new ideas while
brainstorming on paper. It's
quick, convenient & effective.
Lofi Prototypes
While creating the wireframes, close attention was paid to keep the navigation and overall environment intuitive for the User.
Moodboard
Refreshing
Intuitive
Color Palette
Color Palette
Friendly
Cheerful
Typography
Icons
Hi Fidelity Mockups
Presenting
BeHere
is a platform, which gives the opportunity to employees, to experience Events and Activities happening around the organization, physically or virtually, to fully Immerse and Engage with the help of digital technologies.
It elevates you to connect with others of same passions or hobbies, even enhances team bonds by recommending activities. It also gives a chance to catchup on yourself, in this busy routine, prioritizing personal tasks over other activities.
The Homepage focuses on catchup with oneself, with priority tasks on top and gradually shifting towards other happenings around the user's routine circle, as we scroll.
Onboarding
The colors and fun illustrations instantly set the informal vibe.
Tags
Selecting the tags upfront, helps to personalize the user experience and provide the user with a sense of freedom and control over tailoring their experience.
Emotion Tracker
After choosing the emotions, the app recommends activities based on the selection.
Team Activity Tracker
Team Projects takes all new
approach, teams are encouraged
to participate in team bonding
activities to enhance
understanding and integrity.
Teams can choose their feelings and the app recommends Activities.
Fun and exciting games allows
them to relax and de-stress, get
the creative juices flowing,
which in turn yields productivity.
Rejuvenate
This section communicates the Events and Activities happening around the organisation, physically or virtually.
View events info and share with other team members.
Rewards and Badges
Users are Rewarded with points for participating in Events and Activities, which can be redeemed for vouchers.
We care!
The app also keeps track of Birthday wishes, Work
Anniversaries, etc to greet the user, and make them feel valued.
